Contact
Close

Contact

Complaints

We would like you to answer a few questions. This will help us answer your request faster and in a more appropriate manner. Thank you in advance.

Is your company/organisation client at BNP Paribas Fortis?

My organisation is being served by a Relationship Manager :

Your message

Type the code shown in the image:

captcha
The Bank processes your personal data in accordance with the terms of the Privacy Notice of BNP Paribas Fortis SA/NV.

Thank you

Your message has been sent.

We will respond as soon as possible.

Back to the current page›
News

19.04.2016

Fake technician scam: protect your company

The fake technician scam is not very well known. Yet it is currently one of the most widely used scams targeting SMEs in particular.

The story of Jean-Paul and Joëlle, whose company almost fell victim to the scam, shows how the fraudsters operate.

Jean-Paul: "We were contacted at around 4 o'clock on a Friday afternoon by a person identifying himself as Mr Lucas from BNP Paribas, who asked to speak to the accounting department. Joëlle, who is in charge of payments, took the call. Mr Lucas explained that the site on which we make our payments was set to migrate to a new version. Joëlle had to answer a number of different questions on our operating mode: manual transfer or file import, who handles validation, by which means, and so on".

 "The reason I wasn't suspicious", adds Joëlle, "was that he was very well spoken, was very familiar with the software and had already called me a few months earlier. The number displayed was an 0800 number. Despite all his questions, he was very courteous and competent. He focused in particular on finding the best timing for the migration, to limit the impact as far as possible, since the service would be inaccessible for 48 to 72 hours, he explained.

Another technician, Mr Martin, called me concerning the migration. He sent me a link that would give him remote access to my computer. I clicked on the link and then he gave me a session code that I entered in the interface. This new technician spoke highly of the update. Together we checked the configuration of my tool: account statements, third-party management, upper limits, transfers. Before hanging up, he reminded me not to connect for three days and to make payments manually during the migration period."

"When Joëlle informed me on Monday morning that the BNP Paribas technician had told us not to connect for three days, I thought that sounded shady", explains Jean-Paul. "I immediately contacted my relationship manager. He told me straight away that this was a fraud attempt. He explained that migrations always take place on the weekend and that BNP Paribas never operates online for an update. We detected a fraudulent transfer of more than €300,000 to a foreign country! Fortunately, the bank was able to block the funds and we'll be reimbursed soon. I lodged a complaint the same day."

Signs to watch for

  • Any operator offering assistance, a migration, a SEPA test, etc. on your payment tools, if you have not personally sought an intervention
  • Questions on your tools or payment processes
  • A link with which you are not familiar
  • A request to obtain remote access to your computer (for example through a service like Goto Assist, ntrsupport.com, etc.)
  • A request for you to carry out a transfer test

Protect your company and your employees!

  • Contact your relationship manager through the usual contact channels to check the identity of anyone claiming to be a member of our teams.
  • Do not give remote access to your computer to anyone whose identity you are unsure of: do not go to an internet site, do not click on a link.
  • Never carry out any test at the request of a technician: do not add a third-party account, do not validate a transaction or remittance. Even on your own initiative, never carry out a test of more than €1.
  • Never give any code to anyone (for example: a number generated by your wireless card reader, password, PIN code, etc.).
  • Protect your computer network and PCs from intrusion and malware.

And in general, remind your employees of the following rule: if a stranger calls you, do not hesitate to interrupt the call on the pretext that you are unavailable. Take the person's contact details, hang up, then check the details or call the person back through the telephone switchboard.

Good to know

  • BNP Paribas technicians are not supposed to contact you for any type of update, maintenance, tests, etc. unless you have personally requested the intervention of support teams.
  • Fraudsters are very familiar with banking tools: they often know when servicing periods are scheduled, what commercial transactions are under way or even the name of your business manager.
  • To take advantage of you all the more readily, the fraudster may make preliminary calls during which they provide assistance without swindling you.
  • The fake technician does not necessarily claim to be someone from your bank: the fraudsters can also take on the identity of your software developer, of Microsoft, etc.
News

16.09.2020

Our bank sponsors the Export Lion Awards for the first time

On 23 September, Flanders Investment & Trade (FIT) will be hosting the 19th Export Lion Awards, an event that celebrates Flemish companies with outstanding export results. BNP Paribas Fortis is happy to support this initiative.

 

About FIT

In 2005, the Flemish government established the Flanders Investment & Trade (FIT) agency to promote international business in Flanders. FIT was the result of a merger of Export Flanders and the Flemish Service for Investment. The organisation aims to promote international entrepreneurship in Flemish companies, particularly SMEs.

FIT has its headquarters in Brussels and has 96 offices worldwide, five of which are based in Flanders. The agency provides information and assistance to Flemish investors and exporters free of charge.

Partnership with BNP Paribas Fortis

This year FIT is organising the 19th Export Lion Awards on Wednesday 23 September, an event that puts Flemish companies with exceptional export results in the spotlight. As the number one import and export bank, BNP Paribas Fortis is pleased to support this event as a sponsor. We are highly committed to our encouragement of Belgian exporting companies, and therefore the economy in general. Our many years of expertise in international trade finance and our global network of experts make us the perfect partner for companies with (future) international operations.

"We are proud that Belgium is one of the top 15 export countries in the world, and we are happy to give our exporters a boost by sponsoring the Export Lion Awards", Frank Haak, Head of Sales Global Trade Solutions at BNP Paribas Fortis, says.

Everything you need to know about the event

  • What? Sparkling online award ceremony followed by a virtual networking event
  • Where? At 6 locations and live from Ghent
  • When? Wednesday 23 September, from 6 p.m. to 8 p.m.
  • Entry fee?Free, but advance registration is recommended

Do not miss this inspiring evening!

You will receive an email with a link to the event's live stream a day before the award ceremony.

News

05.05.2020

BNP Paribas Group, first quarter 2020 results

Excellent business drive in the quarter impacted by an unprecedented health crisis

The health crisis has had major repercussions on macroeconomic outlook and produced extreme shocks on the financial markets. After a quarter in line with the 2020 objectives of BNP Paribas, health crisis related developments had several major negative impacts on the first quarter 2020.

Commenting on these results, Chief Executive Officer Jean-Laurent Bonnafé stated:
“In response to the health crisis, the Group’s teams have mobilised around the world to contribute to the functioning of the economy and its financing. Our concerns have been to protect our employees who are fully mobilised to ensure banking services, to quickly implement solutions to support the financing of our corporate, institutional and individual clients, and to launch in all regions where we are present a plan for emergency donations to the hospital sector and organisations committed to assist vulnerable people.
At the end of a quarter supported by an excellent business drive, in line with its 2020 objectives, the results of BNP Paribas for the 1st quarter 2020 were impacted by the harshness of the health crisis. The good resilience of revenues and results despite this shock demonstrates the robustness of the Group’s diversified and integrated model. With all teams at BNP Paribas, whose I want to thank tireless commitment to serving customers and providing support to society, we will continue our efforts to mitigate the impact of the crisis on the economy and prepare for the future.”

Press Release: https://invest.bnpparibas.com/documents/1q20-pr-23455

News

20.10.2019

Test it here: how sustainable is your organisation?

BNP Paribas Fortis' Sustainable Business Competence Centre (SBCC), which helps companies transition to a sustainable business model, has developed a test to help you determine your company's progress in achieving sustainability. You can set to work immediately with the results of this test.

As Belgium's largest bank, BNP Paribas Fortis wants to drive socio-economic development in our country. This development requires companies to transition to a sustainable business model. As this is not particularly straightforward, BNP Paribas Fortis wants to make its expertise available to its customers.

One of the SBCC's initiatives is a brand-new test aimed at corporates, SMEs and institutional customers. The test consists of 15 questions relating to the steps you need to take to become more sustainable: awareness, diagnosis, quick wins, business model and cooperation and innovation. Once you have finished the test, you will receive the results in your mailbox instantly.

The SBCC uses your answers to make practical recommendations for your journey towards more sustainable entrepreneurship. In addition, we have all the resources needed to guide you throughout your transition from start to finish:

  • technological expertise in high-tech, ICT, biotech, medtech, clean and green tech, and more
  • a network of companies and business associates
  • financial products and services that facilitate the transition to a sustainable model

Is your organisation ready for a sustainable future?

TAKE THE TEST

News

01.08.2019

BNP Paribas Group, second quarter 2019 results

The business of BNP Paribas was up this quarter in a context where economic growth remained positive in Europe but slowed down, implying expectations of a continued low interest rate environment.

Director and Chief Executive Officer of BNP Paribas, Jean-Laurent Bonnafé:
BNP Paribas delivered in the first half an increase in net income at 4.4 billion euros. Revenues were up thanks to business growth in the operating divisions. Operating expenses were well contained and benefitted from the transformation plan, generating a positive jaws effect. The common equity Tier 1 ratio rose to 11.9%, illustrating the Group’s solid balance sheet. New digital experiences rolled out for customers are a success and the Group is actively executing its ambitious policy of engagement in society. I would like to thank all the employees of the Group for their dedicated efforts to achieve these good results.



One pager with the results
The press release

Discover More

Top