Solution
You have a credit card issued by your company. You know how to use it, but it's not always easy to know how to change your PIN, use the insurance linked to your card or obtain a duplicate statement of your transactions... So, follow the guide!
How does it work?
Please note that in the vast majority of cases, this card is managed online, in Easy Banking Business, via your Card Manager.
Some practical situations:
I would like to change...
In case...
| ...my card is stolen or lost |
...of three incorrect attempts or forgotten PIN |
|
Contact Card Stop
|
Contact your Card Manager |
I would like to...
| ...dispute a transaction | ...get a duplicate of my monthly statement |
|
First of all, contact the retailer. |
Request a duplicate via this link: |
I would like to use the insurance linked to my card...
| ... Business Blue | ... Business Silver |
|
Contact Europ Assistance |
Contact Europ Assistance +32 (2)541 91 98 |
Advantages
1. With the new version of Easy Banking Business Mobile, business credit card holders can access a range of features without the need for an Easy Banking Business profile:
- Check the status and details of their business credit card
- View the monthly limit defined by their employer
- Track the available balance, spent or reserved for the current month
- Access the details of transactions made (up to 12 months back)
- Contact the relevant departments directly to report fraud or block the credit card (Card Stop)
Note: use of the Easy Banking Business Mobile features dedicated to business credit card holders requires identification via itsme®. This means that users must have a Belgian identity card linked to itsme® or an itsme® account activated with a Belgian bank.
Ready to explore all the features of Easy Banking Business Mobile for business credit card holders? Download Easy Banking Business Mobile now on Google Play (Android) or on the App Store (iPhone)!
2. The Card Manager can do the following online via the Easy Banking Business contract:
- adapt the usage limits, either permanently or temporarily,
- (un)block the card if it is lost, for example,
- replace or close cards,
- manage contact details,
- view and search transactions
If you have any questions about managing the card in the app, please feel free to contact the Easy Banking Business Helpdesk
- on +32 (0)2 565 05 00 (Monday to Friday from 8 a.m. to 5 p.m.)
- by e-mail to ebb@bnpparibasfortis.com
Good to know
When you receive your card, it is already active.
- In Belgium, the first transaction must nevertheless be made on a terminal with the PIN code (no contactless payment) or on an ATM (cash withdrawal if authorised by your card manager or change of PIN code).
- Abroad, it is preferable to make a first transaction on a terminal with the PIN code (no contactless payment) or to withdraw money at an ATM (if authorised by your card manager)
If a card is blocked or has an issue, the cardholder must first contact the helpdesk in person: cardholder helpdesk: +32 (0)2 205 85 85
